Skip to main content
BrightGrid
Back to home

Privacy policy

This policy explains what information BrightGrid collects when you use the website and apps, why we use it, who can see it, and how to contact us about it.

Effective date: July 13, 2026Last updated: October 8, 2026
1

Information we collect

We collect the information you give us when you create an account, request a quote, run your business on BrightGrid, or contact support.

  • Account details: your name, email address and phone number. If you sign in with Google, we receive your name and email address from Google. Passwords are handled by Firebase Authentication; we never see them.
  • Property and service details: service addresses, property notes, access notes you choose to add, documents you upload for a property, and the details of requests, quotes, jobs and invoices.
  • Business details: for businesses, the business name, contact details, services, prices, service areas, team members and any licence or insurance details the business enters.
  • Messages: conversations between customers and businesses, and support tickets you open with us.
  • Work records: for workers, the jobs assigned to you and the times you clock in and out. The time clock does not record your location.
  • Payment records: card payments are processed by Stripe. We keep payment status, amounts and Stripe reference IDs. We do not store full card numbers or bank account numbers.
2

How we use it

  • To run the service: sending your request to the business you choose, and letting businesses manage quotes, jobs, schedules, invoices and their team.
  • To take payments through Stripe and record their status.
  • To send you notifications about your requests, quotes, jobs, invoices and account, in the app and, once those channels are switched on, by email or text message.
  • To answer support requests and to investigate problems, fraud or misuse.
  • To keep the service secure, including checking that requests come from our genuine website (Firebase App Check with Google reCAPTCHA).
3

Who can see your information

We do not sell your personal information. It is shared only as follows.

Customers and businessesWhen you send a request to a business or accept its quote, that business sees the details it needs to do the work: your name, contact details, service address and the notes you include. A business's workers see the jobs assigned to them.
BrightGrid platform administratorsA small number of BrightGrid staff with administrator access can read account information, including conversations and messages between customers and businesses, notifications, and property documents. They use this access to provide support, investigate problems, and keep people safe on the platform. This access is read-only: administrators cannot send messages, sign or change anything as you. When an administrator opens a specific account's view, they must give a reason, and we record who opened it, when and why in an audit log.
Service providersStripe processes payments. Google (Firebase and Google Cloud) hosts our database, sign-in, file storage and server code. When email or text-message delivery is switched on, we use Resend for email and Twilio for text messages. Each receives only what it needs to provide its service.
Legal requirementsWe may disclose information when the law requires it, or to protect someone's safety.
4

Security and retention

Information travels over encrypted connections (HTTPS) and is stored on Google Cloud, which encrypts stored data. Access is limited by security rules so that each account sees only its own records.

We keep your information while your account is open. A business sandbox with no activity for 7 days is deleted, after a warning. If you ask us to delete your account, we delete it, but we may keep records we are required to keep for tax, accounting or legal reasons, such as records of completed payments.

5

Your choices

  • You can correct your name and contact details in your account settings.
  • You can ask support to stop email or text-message notifications to you.
  • You can ask for a copy of your information, or for your account to be deleted, by contacting support.
  • Depending on where you live, you may have further rights under local law. Contact us to use them.
6

Cookies and local storage

We use browser storage to keep you signed in and to remember your light or dark theme. Google reCAPTCHA, used to protect the service from abuse, may set its own cookies. We do not use advertising trackers.

Questions about your data

Open a support ticket from your account, or email us at hello@brightgrid.app.

Email usTerms of service